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Improving Performance
Through            
Survey Research     


Services

From cost estimate to delivery, we are fully engaged in the process and client-centric about our service offerings.

While other firms may offer off-the-shelf survey instruments, we believe the greatest value is achieved from customized solutions and as such, the surveys we develop and conduct are based on a thorough understanding of your particular objectives and circumstances. Our approach to survey instrument design ensures that the data we obtain on your behalf is meaningful and will help move your organization forward.

Any survey, whether conducted with employees, customers, or other stakeholders represents an important intervention in the life of an organization. Therefore, we approach every survey project holistically, assisting our clients with all stages of the process from buy-in and positioning, through survey design, communications and data collection to the sharing of results and action planning.

     Employee Opinion Surveys
   
     Customer Satisfaction Surveys 
   
     360° Feedback Assessments  
   
     Team Effectiveness Assessments
   
     Board of Directors Assessments
   
     Membership Surveys
   
     Culture Assessments
   
     Change Readiness Surveys 
   
     Pulse Checks 
   
     Training Effectiveness Assessments
   
     Workshop Assessments
   
     Website Assessments 
   
     Market Research
   
   
     Survey Process that Leads to Insight
Defining Objectives Questionnaire Design Data
Collection
Value-Added
Analysis
Actionable
Insight

• Key drivers for the organization

• Business objectives

• People strategy

• Desired employee behaviours

• Success measures

• Expected "hot spots"

• Questions tailored to the organization's specific needs

• Clear instructions

• Format that is easy to understand and fill out in 15-20 minutes

• Online and/or paper-based administration

• Tailored communications to ensure smooth administration and strong response rate

• Confidentiality is assured

• Identification of key issues

• Integration with other sources of information (e.g., customer feedback, employee retention, business results)

• Tailored reporting at various organizational levels

• Benchmarking


• Choose "the critical few"

• Implement effectively

• Monitor impact on customers

• Monitor impact on employees
Repeat
Survey